Come help us build something great!
Join a team of industry veterans at this exciting early-stage start-up excitement as we create something that will change the way insurance connects with multiple industries.
About Modives:
Modives is a dynamic startup at the forefront of InsurTech. Its goal is to make insurance verification and monitoring easy during auto and property life events.
To accomplish that goal, Modives created an innovative system to automate the time-consuming and aggravating insurance verification process, delivering to market a comprehensive solution that can be implemented either as a stand-alone service that requires no tech integration or an API.
As a member of our team, you’ll have the opportunity to shape the future of our business, build engaging experiences, and help us reach new heights.
Who We're Looking For:
As a Customer Support Specialist, you will be primarily responsible for reviewing processed verifications and results in the system, as well as handling new manual verifications, ensuring they are completed within the business-defined SLA. Completing manual verifications will require making outbound calls to United States insurance companies to confirm and verify policy details and coverage information.
This role ensures that the insurance information verified with the carrier and recorded in the system is accurate and up to date, allowing our customers to determine whether the policy continues to meet all coverage eligibility requirements. The Customer Support Specialist must ensure that the completed verification results are 100% accurate.
Responsibilities:
Contacting Insurance Companies
- Proactively initiate outbound calls to insurance companies or utilize online portals to verify policy information and coverage details within the defined SLA.
Insurance Data Verification
- Confirm and verify insured' insurance policy details, including policy status, effective dates, coverages, liability limits, deductibles, lienholder details, exclusions, and other essential information for insureds.
Policy Review
- Ensure the insured’s insurance plan is active, covers the specific vehicle and/ property and including the required coverages.
Data Entry
- Accurately input and update verified insurance information into the company’s business application or database, ensuring correct data is maintained, maintaining data integrity and so customer experience is not impacted.
Ad Hoc/Monthly Monitoring
- All completed verifications must be monitored on a weekly or monthly basis, as required, with a focus on ensuring that each verification is completed by their due dates.
Documents
- Request for supporting documents from the insurance company and upload the documents in the company’s business application or database.
Compliance and Documentation
- Ensure that all insurance verification activities adhere to industry regulations and company policies regarding data handling and privacy.
Documentation
- Maintain thorough documentation of all communication with insurance providers, including policy details, effective dates, phone number called, payment terms, payment due date, deviations from the dec page and any special terms. Document all interactions with insurance providers and ensure that policy verification details are correctly logged for future reference.
Completed Verification Review
- Be responsible for reviewing at least 10-15 processed verifications to ensure that the final adequacy results are accurate and meets the business defined criteria.
Resolving Discrepancies
- Resolving Discrepancies: Identify and resolve any discrepancies or inconsistencies between the insurance information provided by the insured and what is confirmed with the insurance company. In case, corrections are required, support representative needs to log tickets to get the application details updated through the development team.
Communication with Internal Teams
- Liaise with product team, engineering team to address any issues, share defects in the current process and for product enhancements.
Communication and Follow-Up
- Occasionally communicate with the customer/consumer to inform them of their pending insurance verification status(es) or request additional information if needed to complete the verification process.
Qualifications:
- 1-2 years of experience in a US based customer service (preferably in a call center or similar environment), support, or insurance verification role is an advantage.
- High school diploma or equivalent. Bachelor’s degree preferred.
- Experience in healthcare administration, billing, or insurance verification preferred.
- This role plays a vital part in ensuring the accuracy of insurance records and providing accurate coverage details and minimizing financial risks to both customer and the insured.
- Ability to carefully verify insurance details and ensure accurate data entry in business systems.
- Strong verbal communication skills for speaking with insurance representatives and internal teams.
- Proficiency in accurately inputting information into business applications with speed and precision.
- Ability to troubleshoot and resolve issues related to discrepancies in insurance details.
- Efficiently manage time and prioritize tasks to meet deadlines for verification and data entry.
- Ready and willing to dive into areas of unknown and develop level of product knowledge and understanding.
- Basic understanding of auto and property insurance policies, coverage types, and benefits is preferred.
- Ability to manage multiple verification tasks and weekly/monthly follow up as needed.
Benefits:
- Competitive salary and benefits package.
- Opportunity to work in a fast-paced and dynamic environment.
- Make a real impact on a growing company with a clear purpose.
- Work with a talented and passionate team.
- Access to professional development opportunities.
Apply Now
If you’re ready to write Modives’ next chapter, we want to hear from you! Please submit your resume and cover letter, telling us why you’re the perfect fit for this role.