Join a team of industry veterans at this exciting early-stage start-up excitement as we create something that will change the way insurance connects with multiple industries.
As a Customer Support Specialist, you will be primarily responsible for reviewing processed verifications and results in the system, as well as handling new manual verifications, ensuring they are completed within the business-defined SLA. Completing manual verifications will require making outbound calls to United States insurance companies to confirm and verify policy details and coverage information.
This role ensures that the insurance information verified with the carrier and recorded in the system is accurate and up to date, allowing our customers to determine whether the policy continues to meet all coverage eligibility requirements. The Customer Support Specialist must ensure that the completed verification results are 100% accurate.
Criminal Report
Criminal records coverage may vary due to (1) jurisdictions limiting what records are eligible to return and (2) TransUnion limiting records that do not meet its data quality standards. As of the Rev. Date, criminal records are available to return in:
Alaska, Arkansas, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Nevada, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington and West Virginia.
Rev. Date 01/10/24