What is CheckMy Driver and what does it do?
CheckMy Driver automates insurance and identity verification for vehicle buyers, renters, and service customers. It provides real-time confirmation that a customer’s insurance policy is active, accurate, and adequate, helping dealerships, service departments, and rental companies manage risk and streamline customer onboarding.

How do I start the verification process for a new customer?
Direct the customer to scan your dealership’s CheckMy Driver QR code or send them the secure verification link. The customer then scans their driver’s license or state ID and goes through insurance verification using the CheckMy Driver application.

What if a customer doesn’t know their insurance carrier login credentials?
They can recover their username or password, or create an account, by visiting the Modives carrier lookup tool and following the prompts for their insurer. This information can also be found at modives.com/carriers.

Why does insurance need to be verified before providing a loaner, rental, or closing a sale?
Insurance verification is required to comply with legal regulations, manage dealership liability, and protect all parties involved. CheckMy Driver makes this process easy and fast, reducing check-in times and preventing issues from uninsured customers.

What identification can be used if a customer doesn’t have a driver’s license?
They can scan a state ID. If only a passport is available, select “Skip” and note the passport use. Notify your insurance admin for exceptions.

How quickly does CheckMy Driver complete insurance verification?
Most verifications are finished in under two minutes. The automated, consumer-driven process minimizes time for both customer and staff, creating a better customer experience.

What happens if a customer’s insurance coverage is inactive or inadequate?
If the verification process reveals inadequate or missing coverage, embedded risk mitigation options may be available, such as offering temporary coverage. Otherwise, the transaction may need to pause until suitable coverage is confirmed.

Can CheckMy Driver monitor insurance coverage after the initial verification?
Yes, CheckMy Driver includes ongoing monitoring features and will notify you and the customer if policy changes or cancellations occur.

Is CheckMy Driver secure and private?
All data transmissions use bank-level encryption, and the process is consumer-driven to protect privacy for both the customer and the dealership. Personal information never leaves the secure environment unless authorized.

What if a customer does not trust verification links or digital methods?
Reassure them the link is sent directly from your dealership and is secure. You can assist them in person using an iPad, kiosk, or self-service QR station.​

How can staff track and improve dealership performance with CheckMy Driver?
Check your dashboard for metrics like verification completion rates, average time per case, and customer satisfaction. Periodic reviews and training updates help increase adoption and operational efficiency.​

Where can I find support and training resources for CheckMy Driver?
Visit CheckMy University within the application for walkthrough videos and guides, access tutorials and setup instructions, or contact Modives support at support@modives.com or 888-872-3040.