CheckMy Driver Verification and Monitoring Statuses
There’s a lot to keep an eye on when it comes to verifying and monitoring your customers’ insurance. We’re here to make it easy for you. Here are some quick definitions of the statuses in our dashboard, but please reach out if you need further clarification.
Active Status: If a policy is ‘Active’ then the coverage is in force. Policies classified as ‘Pending Cancellation’ are also considered active, as the carrier continues to provide coverage until the policy is formally canceled.
Inactive Status: The policy is canceled, expired, terminated, or rescinded. Policies classified as “Pending Activation” are also considered inactive, as coverage is not provided until the policy is activated at a future date.
Adequate Status: The insured’s policy complies with the insurance verification coverage requirements set up in your account.
Inadequate Status: The insured’s policy does not comply with the insurance verification coverage requirements set up in your account.
Canceled: The verification has been canceled in the system. Cancelation is initiated in the actions three dot menu typically due to vehicle repossession, payoff or similar. Upon cancellation the status will be updated and the verification will remain in the dashboard. Delete removes the verification from the dashboard.
Verifying: Automated insurance verifications where the monitoring process has been initiated, but CheckMy Driver is unable to retrieve the verification results due to the activation of two-factor authentication (2FA) or the insured’s update of their online password for access to the carrier portal. CheckMy Driver works with your customer to fix these issues and keep the process moving.
Authorizing: Your customer successfully accessed the carrier’s sign-in page, but was unable to complete the verification process due to the absence of policy credential input (no username or password shared), preventing successful authentication and verification.
Pending Review: The driver submitted a copy of their declaration page and/or their ID card for manual verification, bypassing the recommended automated verification process. This approach may slow down results, but CheckMy Driver works with your customer and their carrier to complete the process as quickly as possible.
Link Sent: The verification link has been sent to the driver by email and/or text message, but they have not yet completed the verification process. CheckMy Driver works with them and provides reminders to help them through verification.